Refund Policy:

At Needle Wishes, we strive to provide our customers with high-quality personalized embroidery products. Due to the customized nature of our items, we regret to inform you that we are unable to offer refunds or reimbursements once the embroidery process has commenced.

Once you have placed an order and provided us with your specifications, our skilled artisans begin embroidering your chosen design onto the product. This process ensures that each item is tailored to your unique preferences, making it difficult to alter or resell.

We understand that customer satisfaction is paramount, and we take great care in producing embroidery that meets your expectations. Prior to placing your order, we encourage you to carefully review the product details and ensure that all customization options are accurate.

In the event that a mistake or defect occurs on our part, rest assured that we will take full responsibility and make every effort to resolve the issue. Please contact us via email immediately of receiving your order, providing detailed information about the problem. We will promptly assess the situation and work towards a suitable resolution, which may include offering a replacement or store credit.

We appreciate your understanding regarding our refund policy and remain dedicated to delivering exceptional personalized embroidery products. Should you have any questions or concerns, please don't hesitate to reach out to our email address info@needle-wishes.uk