Frequently Asked Questions (FAQ)
At I Needle Wishes, we value transparency and aim to provide you with all the information you need. Please take a moment to go through our frequently asked questions for a smooth and enjoyable shopping experience.
Thank you for choosing I Needle Wishes. Your support means the world to us!
Refund Policy:
- We do not offer refunds. Once the product is stitched, it cannot be undone. Please double-check your order before confirming.
Sustainability Commitment:
- We proudly support local businesses in Wales by sourcing materials locally. Your purchase contributes to the growth of our community.
Handmade Excellence:
- Every product at Needle Wishes is crafted with precision and care. We take pride in the artistry of handmade goods, ensuring quality and uniqueness.
International Deliveries & UK Delivery Information:
We currently use Royal Mail for UK deliveries, with an estimated delivery time of 3-5 working days.
Need it quicker?
If you wish to receive your order the next day, please contact us before placing your order. We're happy to accommodate your request for expedited delivery and make your wish for swift shipping come true.
For international deliveries:
Please get in touch before placing your order, as every country has different shipping charges. We'll work with you to provide the best shipping options available for your location.
Remember to check our website for any ongoing offers where you may not have to pay the delivery fee.
Attractive Offers for Larger Orders:
- Planning a larger order?
- Email us to receive an attractive offer and make your purchase even more delightful.
Sleeve Design and Font Options
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Can I choose a design other than a heart for my sleeves?
- Absolutely! We offer a variety of designs to suit your style.
- Contact us, and we can discuss the options that resonate with you.
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Is there a limit to the font styles available for initials?
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Not at all! We understand the importance of personalization. Let us know your preferred font, and we'll make it happen.
Customization Requests:
- Can I request a design that's not listed on the website?
- Of course! We love bringing your unique ideas to life. Talk to Elena, the owner, through email , and we'll work together to create a customized design just for you.
Order Processing Time:
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At I Needle Wishes, every piece is a work of art, meticulously crafted by hand. We want to ensure you have a clear understanding of our process:
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Handmade Artistry:
- Each design is a unique creation that demands time and dedication. Some intricate designs may take up to 3 hours to be expertly stitched.
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Patience is Key:
- We kindly ask for your patience as we work our magic. Since everything is handmade, your order is a piece of craftsmanship that deserves the time and attention to detail it requires.
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Order Preparation:
- Please note that we don't have ready-made items just waiting to be shipped. Your order undergoes a meticulous process from design to creation.
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Appreciation for Your Time:
- We genuinely appreciate your understanding and patience throughout this creative journey. Your trust in our craftsmanship means the world to us.